About Us and Frequently asked questions

ABOUT US

Race The Distance was created in the Spring of 2017, from Bournemouth, UK. our aim was to add motivation to fitness challenges, In the way of stunning medals for finishers, and to make all of our challenges fully inclusive. You can walk, run, swim, use of a wheelchair, row, or cycle every single event.

We also wanted a platform that can fit into everyone's hectic lives, all of our challenges can be done at a time and place that suits you.

We added real time tracking in 2021, every challenge now comes with a link emailed to you directly on purchase, this contains instructions, tracking maps, and leader boards, with you able to track your own progress, and see everyone else's progress too!

When you have crossed the finish line on your virtual map, we immediately get notified to send your medal.

We aim to respond to all emails within minutes during working hours, please use the contact us page to ask us a question, as this arrives with us as an email.

Now, in the summer of 2024, we have our finest range of wonderful medals, and thousands of repeat challengers, so join in the fun!

We have raised over £150,000 for charitable causes since we have formed, charities donated to: Grenfell Tower trust, RBL, SSAFA, Help for Heroes, The Red Cross, UNICEF, RSPCA, The Alzheimer's Society, Mind, Cancer Research Uk, The Autism society, Dogs Trust, The national Forest and many many more.

In 2019 we formed a partnership with British Rowing. Participation in sport and fitness and improving health are our core objectives as a company and it is a privilege to bring our virtual challenges to the rowing community with rowthedistance.com

FREQUENTLY ASKED QUESTIONS

WHAT IS A VIRTUAL CHALLENGE?

A virtual challenge can done from any location you choose. You can run, jog, walk, cycle, swim, use a wheelchair - whatever you choose and however you choose to complete a distance. There is no restriction on discipline. We aim to be as inclusive as impossible.

You get to complete your own challenge, at your own pace, and time it yourself. And your medal will be shipped directly to you.

I HAVEN'T RECEIVED MY TRACKING LINK?

Occasionally we find some email inboxes reject the link, firstly check your spam/junk folder, if its not in there, please send a quick message using the contact page, we have all of the links to hand, and can send them over to you in minutes.

I HAVEN'T RECEIVED MY MEDAL?

Medal's should be received between 2 and 4 working days from completing the challenge. If a week has gone by with still no medal, please drop us an email using the contact page, and we will investigate/ explain any delay.

I DONT HAVE STRAVA, CAN I STILL ENTER?

Yes absolutely, all challenge links have the option to type in your time and distances manually, so whatever app or device you use to record your activities, you can always add to your challenge.

MY STRAVA RUNS ARE NOT APPEARING ON MY LOG?

Although you have linked to Strava, the runs do not automatically add to your tracking link. You must click 'add to log' on your link, and you will see a dropdown menu of all your activities on Strava, simply select which ones you you would like added to your challenge.

I'M NOT A FAN OF USING THE LINKS, CAN I JUST SEND A SCREENSHOT WHEN I HAVE FINISHED?

Absolutely fine by us!

I HAVE BOUGHT 2 OR MORE OF THE SAME CHALLENGE FOR A FRIEND AND ONLY RECEIVED ONE LINK?

No problem, please send us a quick message with the other entrant/s name/s, and we will create separate links for them, and send them to you.

CAN I BACKDATE MY MILEAGE AS I AM JOINING A CHALLENGE LATE?

Absolutely, for example all annual challenges can be backdated to January 1st, same with the monthly and seasonal challenges.

I'M STUCK ON THE D.O.B SCREEN ON THE LINK?

Your DOB Must be entered exactly as shown: yyyy-mm-dd and you must include the dashes.

I HAVE A QUESTION ABOUT SOMETHING ELSE?

Please feel free to drop us an email any time, we respond during normal work day hours, and endeavour to answer emails over the weekend too.

Please use the contact page to email us